FAQ

Frequently Asked Questions provide general information about products, ordering, delivery, use, and maintenance. For additional support, customers may refer to the information below.

Many customers ask about product materials and quality. Our hairpieces are made from high-quality, synthetic or blended fibers designed to look and feel natural. Each product is constructed for durability, comfort, and daily use. Materials are chosen to maintain softness and appearance over time with proper care.

Customers often inquire about ordering processes. Placing an order involves selecting desired items, adding them to the cart, providing accurate shipping information, and completing payment. Once payment is confirmed, the order enters processing before shipment. Order confirmations are sent automatically after successful submission.

Shipping and delivery times are among the most common questions. Processing times vary based on availability and volume. Once shipped, delivery times depend on the shipping method and destination. Tracking information is provided once the order is dispatched. Delivery dates are estimates and not guaranteed due to carrier procedures.

Many users ask how to wear and secure the products properly. Most designs are built with adjustable straps or flexible caps to fit different head sizes. Products are intended to be lightweight and comfortable for extended wear. Proper positioning and adjustment help ensure a secure and natural fit.

Product care and maintenance are frequently asked topics. Gentle brushing, proper storage, and avoiding excessive heat or chemicals help extend product lifespan. Cleaning instructions are general recommendations to maintain texture and appearance. Harsh products or rough handling may cause damage or reduce longevity.

Customers often ask about color differences. Slight variations in color may appear due to different screen settings, lighting conditions, or batch production. We work to maintain consistency, but minor differences can occur. Colors are described as accurately as possible.

Questions about returns and exchanges are common. Items may be eligible for return or exchange under certain conditions, such as being unused, in original packaging, and submitted within a specified period. Personalized or specially adjusted items may not be eligible. Detailed guidelines are available in the Return & Exchange Policy.

Additional concerns include payment security, international shipping, customs fees, and order updates. Payment information is processed securely through authorized platforms. International orders may be subject to customs fees, which are the customer’s responsibility. Order updates can be tracked using the provided tracking number.