Return & Exchange Policy

This Return & Exchange Policy outlines guidelines for returning or exchanging products. Our goal is to ensure customer satisfaction while maintaining fair and consistent practices. Items must be returned in new, unused, and resalable condition, including all original packaging and tags. Used, washed, modified, or damaged items will not be accepted.

Returns or exchanges must be initiated within a specified period from the date of delivery. Requests made after this period may be declined. Customers are responsible for providing clear and accurate information when submitting a return or exchange request. Incomplete or improperly submitted requests may cause delays or rejection.

Once a return request is approved, customers will receive instructions for returning the package. Products must be securely packaged to prevent damage during transit. We recommend using a trackable shipping method for returns. The cost of return shipping is the responsibility of the customer, unless the return is due to a shipping error or defective product.

Exchanges are subject to product availability. If the requested item is unavailable, we may offer a replacement, alternative option, or refund. We reserve the right to reject exchanges for items that show signs of wear, damage, or improper care. Only items purchased directly from our website can be processed through our return system.

Refunds are processed after the returned item is received, inspected, and approved. Approved refunds will be issued to the original payment method within a reasonable processing period. Transaction fees, shipping costs, and duties are generally non-refundable unless the return is a result of our error.

In cases where products arrive damaged or defective, customers must notify us within a reasonable time after delivery with relevant details. We may request supporting information to review the issue and provide appropriate resolution, which may include replacement, refund, or alternative compensation.

We do not accept returns for hygiene reasons if products have been worn or altered. Customers are advised to check items carefully upon delivery. Any visible damage or quality issues should be reported promptly.

We reserve the right to update or modify this policy at any time. Changes will be posted on this page and will apply to subsequent orders. By making a purchase, customers agree to the terms outlined in this Return & Exchange Policy.